http://www.i-think22.net/archives/2009/02/20/telstras-complaint-process-part-3/ Now with more rambling Wed, 16 Jun 2010 01:11:44 +0000 hourly 1 http://wordpress.org/?v=3.0 http://www.i-think22.net/archives/2009/02/20/telstras-complaint-process-part-3/comment-page-1/#comment-8688 delphi Sun, 21 Jun 2009 07:03:12 +0000 http://www.i-think22.net/archives/2009/02/17/telstras-complaint-process-part-3/#comment-8688 Re: Complaints to Telstra Locked Bag 20026, Melbourne VIC 3001: I placed a complaint and returned a handset by registered post to this Locked Bag. AUS Post confirmed that letter and parcel was directly delivered into that Locked Bag the following day. Guess what? Telstra claims that letter and parcel was not received!!! If you have to get in touch with Telstra you have to follow 'correct procedures", i.e. ring Telstra, you know, talk to some guy, gal without a name and then hopefully he/she will inform you about the 'correct procedures" on how to complain and get a response. I've been waiting for a response to my letters since August 2008. Don't know how big this Locked Bag is. May be Telstra is snowed under due to too many complaints and has not been able to get to the bottome of the bag yet. Re: Complaints to Telstra Locked Bag 20026, Melbourne VIC 3001:
I placed a complaint and returned a handset by registered post to this Locked Bag. AUS Post confirmed that letter and parcel was directly delivered into that Locked Bag the following day.
Guess what? Telstra claims that letter and parcel was not received!!!
If you have to get in touch with Telstra you have to follow ‘correct procedures”, i.e. ring Telstra, you know, talk to some guy, gal without a name and then hopefully he/she will inform you about the ‘correct procedures” on how to complain and get a response. I’ve been waiting for a response to my letters since August 2008. Don’t know how big this Locked Bag is. May be Telstra is snowed under due to too many complaints and has not been able to get to the bottome of the bag yet.

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