Posts Tagged ‘soapbox’

Workplace Instant Messaging Etiquette

Saturday, July 4th, 2009

I’ve been getting progressively more and more annoyed at the use of Instant Messaging in the workplace. Don’t get me wrong, I think it is a fantastic way to get quick messages across to people and for communicating across boundaries (such as across the other side of the building), but I feel that there are a few rules that should be followed if Instant Messaging is going to be an effective form of communication.

1. If you want something or are asking a question put it in your first message.

Every time I am interrupted by an instant message that just says “Hi” or “Rhys” I scream a little inside. This “handshaking protocol” has broken my concentration and I am now trying to work out what the person wants. I can even see that they are feverously trying to type their actual message. Why waste my previous cycles by forcing me to process a single useless “header” and wait for the actual body. Send the header and the body at the same time!! As an example:

Hi Rhys, do you have time for a quick test review?

This message is concise, expresses the point and can easily be responded to, like so:

I’m busy. Go away.

Ok, in reality it would probably be more like this:

Sure

Or if I really am busy:

Can it wait? I am in the middle of something and should be ready in about 20 minutes.

2. Send complete messages

The last example leads us into the next rule, send complete messages. Don’t leave the recipient of your message guessing. Sure, you can’t answer all possible questions at once, but at least answer the most obvious ones. Empower the person you are communicating with  by giving them the information they need to make a decision so that the conversation can end quickly.

3. Don’t let conversations drag on

If an Instant Messaging conversation is going on too long it is a good indication that the process has broken down. If possible it may be time to get up and speak to the person the old fashioned way. You’ll be able to get more information processed more quickly. If you can’t speak in person, use a telephone or if there is just a lot of information that you need to pass, write an email.

Final words

I’m sure there are more rules that could be applied, but I know that if everyone could follow the first rule I’d be much much happier.

Vista’s point of maturity

Sunday, November 30th, 2008

There’s been a lot of bad press about Windows Vista. Some of it warranted, but a lot of it seems to be just jumping on the Anti-Vista bandwagon. Let’s face it, there is a large (or perhaps just vocal) community out there that automatically dislikes anything coming out of Microsoft. Within this community it is “cool”.

I admit that I’ve been drawn to Linux in the past and I believe Linux does indeed have its place, but in the current form (and all the directions I’ve seen) I would never recommend it for general use by the community (both technical and non-technical) and would absolutely recommend against it in an enterprise environment (unless of course there were some very specific needs that Linux met better).

Working with the .NET Framework over the past 12 months I have been amazed by its richness and power. I love .NET’s generics implementation, a feature whose need becomes evident very quickly. But most importantly I have been impressed with the tools. Visual Studio 2008, IntelliSense and the MSDN library help bring joy to the activity of development. Perhaps even more importantly, they provide the opportunity to expand knowledge rapidly.

Best of all is that Microsoft is not standing still. They are rapidly advancing the .NET framework and working on new exciting developer and testing tools that will be part of Visual Studio 2010.

Microsoft has recognised its mistakes with Internet Explorer and has done incredible work with Internet Explorer 8. Bringing standards compliance to the Internet’s most dominant web browser is no mean feat and to achieve it with minimal disruption will be an outstanding achievement. I am confident that Microsoft will be able to do this and we will see more innovation in the web browser industry.

Two weeks ago I bought an Xbox 360 of my very own and have been absolutely thrilled with the console, the games and the recent improvements to the Xbox dashboard (including the ability for me to finally run my Xbox at my monitor’s native 1680 x 1050 resolution). The Xbox 360 controller is a huge improvement on the original and far friendlier on the hands than its Playstation counterpart.

Microsoft’s mice are among the most comfortable that I’ve used. Sure, they’ve had a few that don’t quite meet the mark, but I’ve been generally impressed with Microsoft’s mice for over ten years.

Then there is Microsoft Office. The 2007 release was a risky endeavour with the new ribbon UI. An interface that I feel has worked to improve most regular operations. Still, I accept that such a massive shift can be frightening for users, although not having to trawl through menu screens may provide some compensation. The ribbon UI was the most prominent new feature of Office 2007 which unfortunately overshadowed some of the great improvements to the templates which finally made it easy to create great looking documents.

And finally back to Windows Vista. Drivers were always going to be an issue, but by now this has been addressed and those manufacturer’s that haven’t updated their drivers are probably not worth dealing with (ignoring legacy hardware). User Account Control (UAC) is arguably not as big a problem as is suggested. Sure, IT professional’s are constantly tinkering with the innards of Windows, but an extra warning when I install software is perfectly acceptable. Indeed once a computer has been set up, these prompts are rare to non-existant unless you find yourself downloading software often (which is arguably a high level action anyway).

All up I’m quite happy with Windows Vista and have realised that sometime in the past six months I have shifted from being hesitant to recommend it to being confident in making the recommendation. I’m not suggesting that everyone should rush out an upgrade (most people that should probably have), but if you are buying a new computer, go with Windows Vista.

And while we’re on the subject, make sure your new system is ready for Windows 7. I can’t wait.

Ads in search results

Friday, November 21st, 2008

Am I the only one sick of overly wide ad terms when conducting searches? Searching for “Windows 7″ produced an ad suggesting I was able to buy “Windows 8″ online today. This is just poor.

I know eBay is pretty bad with them on Google, so it isn’t a problem limited to Live search.

Movember

Monday, November 3rd, 2008

A while ago I shaved off my beard. Now I’m letting some of my facial hair grow back in the form of a Mo for Movember. This lip-tickling effort is about raising awareness (and hopefully money) to help address men’s health issues, especially depression and prostate cancer.

I’m not asking you to turn your head and cough, but you can help by donating. Hell, you can donate online at my Movember page using either credit card or even PayPal. How cool is that? There site is nice and secure and even makes the address bar turn green in Firefox! My internet banking site only recently got on that bandwagon.

Talking about wagons and things that are old and obsolete, seems that even cheques are acceptable! Just write a cheque payable to ‘Movember Foundation’, referencing my Registration Number 1835396 and mail it to:

Movember Foundation
PO Box 292
Prahran VIC 3181

And I haven’t even mentioned the best bit yet. Not only can you give money away while I grow my magnigificent Mo, but you can also give a bit of a smack-down to the tax man. As usual, donations over $2 are tax deductable. It’s a whole world of awesome.

If you are a tight-arse (you know who you are) you can always grow your own Mo and ask others to cough up the dough.

Of course if you do give money (remember you can donate online) it will go towards continuing to raise awareness of men’s health issues through the Prostate Cancer Foundation of Australia and beyondblue – the national depression initiative. The PCFA and beyondblue will use the funds to fund research and increase support networks for those men who suffer from prostate cancer and depression. You can’t ask for more than that. Well, you can, but it’s probably better than what you would have spent the money on. The wonderful people at Movember (it’s not just a month) have even detailed what they do spend the money on.

I’ll be posting some pictures of my Mo once it starts to properly set in. While you are waiting, why not make a donation?

Mo On!!

China vs. Tibet

Sunday, April 13th, 2008

What the hell is going on in China? I have to give some kudos to Kevin Rudd for trying to voice concerns of human rights abuses in Tibet, but I can’t help feel it went down a little bit like a comedy duo with Rudd as the straight man. He tells China about Tibet and they just reply back saying “No human right abuses” (and then perhaps making some sort of noise with a horn). Somehow the straight man always restrains himself from slapping the funny man silly.

Several countries (Poland included) have enough balls to boycott the olympic games because of the problems. I wish we could do the same, but not because I think it would make China change their behaviour, but because it would at least affirm our true position.

Seriously, picking on monks? That’s just rough.

I don’t like conflict. I tend to avoid it in day to day life, but sometimes conflict is necessary to reach a resolution. If Tibet wants to be free I say let them be free and we should support them in any way necessary to achieve that freedom.